Called in for a broken spring on my door. They were very busy but the girl answering the phone said she would look at the GPS and see if any of the trucks were ahead of schedule and would call me right back. 10 minutes later she called to say a tech would be there in the next 90 minutes. Tech showed up 50 minutes later, was very professional and pleasant. Even did an annual service at no additional cost. I recommend Garage Door Depot to everyone.