Very good! The owner was knowledgeable and generally nice guy. I have had a gasket problem with a cook stove over several years, one stop here problem solved. Worth the drive from anywhere.Lire plus
Hi Michele, I just wanted to take a minute to thank you for all of your help and kind advice.
I had no idea how much wood I was wasting due to improper burning practices. Since following your advice I have reduced my wood consumption by one-third. (A miracle considering the long, cold winter we have been having)!
You obviously have vast knowledge of your products and services and a sincere desire to ensure the needs of your customers! I would definitely feel comfortable in recommending you and The Original Flame to any of my family and friends without reservation. With most sincere thanks! Krista OuelletteLire plus
We had an opportunity to visit the show room for the first time and were quite well serviced. I believe Steve was our first contact, well we were so impressed we got our fire place serviced and a BARBQUE GAS was also purchased. The bbq was assembled, delivered the gas line hooked up. I would say this business understands service.
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Great people to deal with.... Logan is a standup gentleman that says what he means and means what he says....Megan a very knowledgeable charming lady that helped us find the unit best suited for our application....the installation crew were on time, through and professional to the highest standards....no messes, took the time to go over the installed product with us and left us with very good feelings dealing with Fires Alive.....I highly recommend this outfit for your fireplace needs, awesome!Lire plus
Regarding the installation of my new Napoleon Knightsbridge stove January 25th 2019.Having been in the service industry for over 30 years I know how important customer service truely is.The installation team (Gary & John) certainly tick off all the boxes in the customer service area,timely,professional,proficient & cleanliness.It was a pleasure doing business with Fire or Ice Bobcaygeon. J.P. Crystal LakeLire plus
We just had our two propane fireplaces installed by Ryan and Jason from Fireplace Specialties. We are very satisfied and have peace of mind knowing that they were installed by two highly professional installers who not only payed attention to every detail but went above and beyond our expectation. We highly recommend Fireplace Specialties. Before the installation the owner, Sam was very attentive to our needs and requirements and was ready to answer all our questions. Thank you to everyone at FiLire plus
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