Eye Gallery
3.4/5
Ouvert à 10:00
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3522 Garrison Gate SW, Calgary AB T2T 6N1
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Évaluations et commentaires - Eye Gallery

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3.4/5
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    KyleSmale
    Par

    Impressed with doctor and with customer service

    I appreciated Dr Neufeld's advice on how to solve my vision problems when using my computer and iphone. He took the time to discuss a new lens that helps this and then one of his staff gave me further details on it. I just picked up my new glasses from Eye Gallery and they are great! First time I had pictures taken of the inside of my eye. It was nice being able to see some of the things that Dr Neufeld was looking at and have him explain what things meant. Good place to get your eyes checked.

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    khughes1
    Par

    Very dissapointed in level of customer service

    I was informed my son would benefit from visual optometry therapy and was recommended to Dr. Brent Neufeld. When I called,, the receptionist said 'yes Dr. Neufeld offers this service' but she was very unhelpful, indicating there is a wait, that I have to fill out a series of forms beforehand, it is very expensive and that I had to wait for the forms to come in the mail, then wait to book an evaluation. When I asked if I could come to pick up the forms rather than wait for them to come in the mail, she said she would check but never got back to me. When they finally did arrive 3 weeks later, I filled out the 7 page questionnaire and couriered it back. That was 2 MONTHS AGO and I have heard nothing. When I called to find out if anyone had even looked at it, there was no answer. I left a message asking for a return call but did not receive one. I would like to tell Dr. Neufeld that if he professes to offer a service, he should actually do so or let people know he's too busy.

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