4 years ago, I bought a couch with a 5 year warranty. Over the last month, one of the footrest mechanisms stopped working and the material is falling apart. We called 5 times and were told each time that someone would call us back in a day or 2. Nobody ever did. After 2 weeks, they finally responded to an email and told us they wouldn't honor the warranty because the damage was caused by neglect and pet damage. I don't understand how everyday sitting can be considered neglect or pet damage.
Terrible terrible business. Do not buy from them. They put there furniture up for insane amounts do they can bring it down to the normal sale price to make you feel like you got a deal. Do your research, buyer beware. I bought a sectional from them. They where supposed to deliver is Friday but they got the address wrong. They asked my address so I figured they were coming. They never showed until Sunday!. Then they broke my buildings railing and refused to fix it. Do not buy from them!!!
Extremely rude, if I could put no stars I would. Got ignored by every sales person although yes we were only looking at beds. Then we were asked what kind of mattress we said we were unsure at the moment, he say okay, walked away, talked to another sales person was whispering then proceeded to point straight at us. So we left. We look young as we are short but my boyfriend and I are both 21 and shouldn't be treated like we are going to what,steal a bed? I've never felt more insulted.