The Brick

Bought a damaged TV, they will not help to replace, credit or refund. Stay away from this place.

Go to the Brick Ottawa East if you want to be treated like a leper when one of the products they sell you fails. A self-identified "manager" in Customer Service was atrocious to me today even though we have been keeping them apprised of the product issues (a brand new LG dishwasher) that started one month after we bought the machine. The only thing we were asking for was a refund on the extended warranty we bought with them that only starts in November of 2023. I'll never shop there again.

. One if the first thing you leaen in customer service is to be transparent and provide good communication like update. Purchased a Dishwasher and Freezer for which they where happy and friendly this was in late September. I was told it would be on month due to current shortages which I understood Now 5.5 month later and I'm still waiting, I'm the one that as to call to get an update. Why sell me something if you can't get it?

I always come to pradeep he is very helpful person

DO NOT BUY FROM HERE unless you are willing to wait 7 months for delivery of your furniture.... also terrible customer service, they promise the world while trying to sell you the stuff and than they have attitude when you make a complaint that it’s taking a year to deliver the goods.... terrible place, unreliable and totally sketchy...