Factory Optical - Saskatoon - Stonebridge Centre

Most of the staff seemed disinterested in helping customers. I said clearly I was buying glasses that day. no one helped us at any time, in over an hour, despite having staff who weren’t busy . Even when I asked a staff a question about pricing, no one asked if we were finding what we wanted, needed help, or a box for prospective frames, had questions, wanted information about a brand or frames particular characteristics. Shockingly bad. Better frames than they had in the past.

Very knowledgeable staff and great experience that was quick and easy!

Terribly Incompetent Staff

Worst experience imaginable. My wife and I purchased two prescription sunglasses, spending about $900 all together. They were quick to process the transaction. However, when we finally got the sunglasses after a couple of weeks both the sunglasses were hurting our eyes, the prescription lenses weren't prepared to specifications. We returned them to get fixed and at first they wouldn't acknowledge that the lenses were prepared incorrectly, instead they were saying our prescriptions were wrong, si